The Privacy Act 1993 requires us to tell you certain things about the personal information we need to carry out our functions. This is where we explain our privacy practices and why you can trust us to handle your information with care and respect.

The Office of the Privacy Commissioner provides further details of the New Zealand Privacy Act and how it protects personal information in New Zealand.

Higher Ground Papa Taumata collects personal information you have shared through our website, including information about your Name and Contact information. We collect your personal information in order to get in touch with you and discuss our services, share updates and/or facilitate support.

Providing some information is optional. If you choose not to enter your contact information, we'll be unable to make contact with you.

We keep your information safe by storing in password protected files and only allowing the appropriate staff to access it.

You have the right to ask for a copy of any personal information we hold about you, and to ask for it to be corrected if you think it is wrong. If you’d like to ask for a copy of your information, or to have it corrected, please contact us at director@higherground.co.nz, or (09) 834 0017, or Higher Ground PO Box 45 192 Te Atatu Peninsula, Auckland 0651, New Zealand.

We may update this privacy statement from time to time, for example to reflect changes to the Privacy Act.

We only collect the personal information you choose to give us, and you can opt out of general communication activities i.e. e-Newsletters, at any time.

We also collect the following information about your use of our website (though please note we make no efforts to associate this with your identity):

• Your IP address
• The search terms you used
• The pages you accessed on our website and the links you clicked on
• The date and time you visited the site
• The referring site (if any) through which you clicked to our website
• Your operating system (such as Windows 10)
• The type of web browser you use

We also collect aggregated data. This information is generated by our systems as they track traffic through our sites. This information does not personally identify you and is not linked to the personal data and information that you may have provided.

The website may also use cookies to enhance the user experience and functionality.

“Cookies” are small pieces of information stored by your web browser on your computer’s hard drive. Cookies do not contain personally identifying information. It does provide details of your IP address, the computer platform that you use, the browser that you use and what domain you are accessing our sites from. With this information we can do the following:

• Track traffic patterns to our site.
• Ensure that the most relevant content is being shown.

Most web browsers are set up to accept cookies; you can usually change your browser settings to refuse cookies. You will still be able to visit our sites with cookies disabled.

The information we may collect when you engage with us via our social media platforms (such as Instagram) includes:

• Your name (if you choose to provide it)
• Your contact details, including your address, email address or phone number
• The content of your enquiry
• Any questions or comments you submit

We do not and will not share the information that we collect with any third parties.

When you communicate with us using social media platforms, the social networking service may collect your personal information for its own purposes.

These services may track your use of our website on those pages where the links are displayed. If you are logged in to those services (including any Google service) while using our site, their tracking will be associated with your profile, with them.

These services have their own privacy statements which are independent of Higher Ground Papa Taumata. They do not have any access to the personal information we hold on our systems.

We take all reasonable steps to ensure the personal information we collect is protected against loss, unauthorised access and disclosure of any other misuse.

The Privacy Act gives you the right to access and correct, update or delete any personal information that we hold about you. If you have any questions about this privacy statement, the practices of this site, or your dealings with Higher Ground Papa Taumata, you can contact us here .